CORONA / COVID-10 Information: We pride ourselves on being completely transparent with our customers and wanted to update you all on how the CORONA virus is affecting our business and your order. We are pleased to tell you that all are orders are shipping within 2-3 working days of being placed as normal. Our factory has not been affected by the Corona Virus and is running smoothly. However, external logistics and delivery companies around the world have. Once your package ships, depending on it's destination it will possibly hit some delays along the way due to the unprecedented global situation surrounding COVID-19 and the grounding of the majority of aircraft on the world.
Please do not panic. Your package fully tracked via the Tracking Page on our website and we expect all deliveries to be completed, it just may take a little longer than usual. Thank you for your understanding and please be safe during this difficult time. Melissa @ SofaCovers.co
At SofaCovers.co we are proud to offer FREE worldwide shipping to over 200 countries. We are able to do this because we ship direct from our manufacturing facility in Asia. This enables us to cut out distributor costs, pass on savings to the customer and keep prices low. The majority of our packages are dispatched using the ePacket delivery method to participating countries. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time. Please allow up to 30 days for delivery.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking number. You can then enter this information on the Tracking Page and follow the progress of your package. If you haven’t received tracking info within 5 days, please Contact Us.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Will my items be sent in one package?
For most orders, you will receive one package. However, if you order a variety of different sofa covers it's possible you will receive more than one package. If this is the case you will be emailed a tracking number for each package. Remember, delivery is always 100% FREE so you'll never be charged extra.
Please Contact Us if you have any more queries regarding shipping. Our customer service department will be able to help you with any information you require.